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Support Offerings
SAP Enterprise Support
The foundation of SAP’s lifetime support offerings is SAP Enterprise Support. It utilizes a remote engagement methodology, with the goal of empowering customers, so you can get the most out of their investment in SAP. With SAP Enterprise Support we are offering different tools, services and methodologies that help you to run simple.
SAP Preferred Care
The personalized engagement at the heart of SAP Preferred Care keeps you running at peak performance and gives you more time to strategize for innovation. You can deepen your product knowledge, optimize your processes, and enhance issue resolution by working with special SAP contacts. This harmonized, enhanced support extends to users in on-premise and cloud systems.
Premium Engagements
SAP ActiveEmbedded
SAP ActiveEmbedded delivers a unique combination of on-site services provided by an embedded support team and engineering services performed by professionals worldwide of unparalleled expertise. With SAP ActiveEmbedded we are 100% committed so you achieve 100% success.
SAP MaxAttention
You receive the highest level of support with SAP MaxAttention. But with SAP MaxAttention it is not only about support. SAP MaxAttention provides a strategic partnership for continuous business improvements and co-innovation in a safe manner.
SAP Value Assurance Service Packages for SAP S/4HANA
Quick-start your digital transformation with the SAP Value Assurance service packages for SAP S/4HANA. From planning and foundational implementation to end-to-end setup, service, and support, you can choose the level of service coverage and engagement that works best for you.
H.D. Smith
H.D. Smith is a $4 billion dollar pharmaceutical distributor. Listen to this 2 minute video of CIO David Guzman and Chairman and CEO Henry Dale Smith Jr. speak about how SAP Premium Engagement services helped them successfully build a scaleable business, better integrate with up-stream (manufacturers) and down-stream (customers) partners in their value chain, and drive innovation.
Russian Railways
Russian Railways (RZD) is the largest transportation service provider in Russia, carrying over 1 billion passengers and 1.4 billion tons of freight across 11 time zones a year. To ensure their customers and freight arrive on time, they use SAP ActiveEmbedded services to help support and maintain their SAP HANA database. Since the implementation, analytical reporting is five times faster, enabling quicker, more informed decision making.
Hansgrohe
Hansgrohe was founded in 1901 as a small family business. Since then, it has grown to be a multinational player in the manufacturing of bathroom fittings with 25 production and sales facilities and a global sales force.
To achieve its goals, Hansgrohe leverages SAP Enterprise Support Services and has become an innovation-driven company that enjoys smooth IT operations and knows that any issues that arise will be resolved quickly.
