Make sure your end users love SAP cloud solutions and support your business transformation
Rapidly generating and embracing business innovations is a necessity for today’s competitive organizations, and many are using SAP public cloud technology to deliver transformative results. The challenge is to ensure end-user adoption, which is the main cause of failure in cloud transformations. SAP MaxAttention Success, our ultimate customer success plan, focuses on helping transformation leaders to achieve end-user adoption and trust. It deploys multiple on-site public-cloud experts to focus on the organization’s transformational goals and provide a seamless experience cross-cloud and geographies. SAP MaxAttention delivers guidance for your public cloud solutions from securing the implementation through the entire lifetime of the subscription, ultimately ensuring end-user adoption.
SAP MaxAttention Success includes:
Global customer success management coverage with one full-time, dedicated customer success manager plus up to two part-time designated customer success managers in selected geographies. Through data-driven approaches, best practice methodologies, and harnessing SAP resources, they perform continuous activities to remove technical and non-technical barriers to adoption.
SAP MaxAttention Success customers also receive exclusive access to SAP product management as well as executive sponsorship.
SAP MaxAttention Success builds on top of the foundational SAP Enterprise Support and adds significant value from SAP Preferred Success.