SAP Preferred Success

Get the resources you need to ensure your success in the cloud

Jump-start your success in the cloud and maximize your ROI by partnering with SAP in entirely new ways. As a technology partner, we have helped thousands of customers, and we know best practices that will make your end users love the solution. Our recommended success plan for public cloud customers is SAP Preferred Success, which offers immediate access to resources that support all phases of the cloud lifecycle and accelerates user adoption.

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Benefit from insight-driven outcomes with SAP Preferred Success


SAP Preferred Success, an advance on today’s SAP Preferred Care offering, provides exclusive access to resources for accelerated adoption of your cloud solution, role-based learning, and enhanced incident handling. We’ll help you break down complexity and successfully overcome challenges, so you can achieve your strategic and organizational goals.

As an add-on to cloud editions of SAP Enterprise Support, the SAP Preferred Success plan focuses on driving continuous cloud solution adoption and usage. It includes:


  • Access to success resources, preferred communities, and enablement activities
  • Best-practice guidance based on new and enhanced reporting of usage information
  • Collaborative release planning
  • Training and enablement for administrators and end users
  • Advanced service levels and priority handling of top issues

With these resources, you’ll be better equipped to orchestrate value and accelerate the return on your investment in SAP solutions.

Please note that SAP Preferred Success is initially available for SAP SuccessFactors solutionsSAP S/4HANA Cloud and the SAP Hybris Cloud for Customer solution.

Proactive engagement for all your cloud solutions from SAP

As SAP prepares the SAP Preferred Success plan to cover all cloud solutions, we continue to operate SAP Preferred Care, our original enhanced support offering, for the SAP Business ByDesignSAP Cloud PlatformSAP Ariba, and SAP Concur solutions.

Learn more about SAP Preferred Care