One Support Experience for All Customers

When talking about software solutions, you expect consistent and seamless support to business processes irrespective of how they are deployed – in the cloud, on-premise or in hybrid scenarios. The SAP ONE Support program focuses on driving simplicity by harmonizing support offerings and dramatically reducing the complexity of managing hybrid landscapes. The newly expanded program is further accelerating the customer´s path to digital transformation and cloud adaption.

Expansion details for customers

SAP ONE Support: Managing Solutions in On-Premise, Cloud, and Hybrid Scenarios

Learn how SAP ONE Support lets you take advantage of a consistent support experience in a unified support infrastructure, so you can integrate business processes across the lifecycle of SAP solutions in any on-premise, cloud, or hybrid landscape.

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“With this latest expansion, SAP is now covering Concur solutions, SAP Ariba solutions and SAP Fieldglass solutions under the SAP ONE Support program. Cloud editions of SAP Enterprise Support are now available for these solutions at no additional cost. We are also adding a rich set of new options for hybrid landscape management powered by SAP Solution Manager and the SAP ONE Support Launchpad. This way, we continually improve our support offerings by taking the next steps in our journey to deliver our one-cloud customer experience to all our customers of cloud solutions from SAP, helping them to navigate their digital journey simply and efficiently.”

Michael Kleinemeier, member of the Executive Board of SAP SE, SAP Digital Business Services

Benefit from SAP Support in Hybrid Landscapes

Strategic digital business cannot be run in silos. Which is why SAP has always focused on harmonized support to help customers manage a hybrid business process landscape for a seamless support experience across a broad set of SAP solutions.

Three steps to benefit

SAP ONE Support Launchpad

SAP is committed to reducing the complexity of its support and service experience too, and is currently developing the new SAP ONE Support launchpad in close cooperation with customers as part of the SAP ONE Support program.

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Agility and innovation of the cloud

You understand the potential of a cloud-based environment. SAP ONE Support builds on this potential by providing you end-to-end lifecycle management of your entire SAP software environment so you can focus on the business processes that drive business value

Protection of on-premise investments

Investments in SAP’s on-premise solutions stay protected and you will continue to receive industry-leading support for running and deploying SAP’s on-premise solutions. The on-premise support offerings and related service portfolio, methodology, and infrastructure will continue to be developed and enhanced.

Combine the best of all deployment scenarios

With hybrid solutions you can mix the ideal coverage on-premise and cloud that fits for your environment. No matter the mix, your systems benefit from an end-to-end, holistic support coverage that will help you transition to the cloud at your speed.

SAP ONE Support is available through the SAP Enterprise Support offering. And should you have higher support needs you can continue to take advantage of the premium support engagements offerings, SAP Preferred Care and SAP MaxAttention.

SAP ONE Support enables you to focus more effectively on the business processes that drive business value – rather than the mechanics of the underlying technology.


Customers can find more details on the newly expanded SAP ONE Support Program at the SAP Support Portal

Go to the SAP Support Portal